syntax = "proto3";

package it0.comm;

service CommService {
  rpc SendMessage (SendMessageRequest) returns (SendMessageResponse);
  rpc TriggerEscalation (TriggerEscalationRequest) returns (TriggerEscalationResponse);
}

message SendMessageRequest {
  string tenant_id = 1;
  string channel = 2;
  string priority = 3;
  string content = 4;
  string contact_id = 5;
  map<string, string> callback_context = 6;
}

message SendMessageResponse {
  string message_id = 1;
  string delivery_status = 2;
}

message TriggerEscalationRequest {
  string tenant_id = 1;
  string execution_id = 2;
  string order_id = 3;
  string severity = 4;
  string situation = 5;
}

message TriggerEscalationResponse {
  bool success = 1;
  string escalation_id = 2;
}